Frequently Asked Questions



Yes, the quotes we have provided are based on the laptop having working DC mains charger.
Please note that your Parcels will take 2 to 3 working days to reach us from the moment you drop it off. Once your order has been delivered, you payment will be processed on the same day before 9pm. You can always track your parcel on its way to us. Simply type in the barcode number from your ReturnLabel or use the number on the receipt given to you at the myHermes parcel shop. Click Here Now To Track Your Parcel

On Windows:
Click on 'Start' (or press the "Windows" key on your keyboard) and then using the keyboard type System; this should come up with an option called "System - Control Panel" or simialr depending on which version of Windows. Click on the "System" and this should pop up with a window that has the processor information in. In the example below, the device has an 'Intel Core i3' processor. For more help, please check here.



Another way to identify what processor you have is to look out for stickers which can be found on the laptop near the keyboard. An example of such stickers are shown below.

processors

If you are still however struggling, choose any processor on the form. Once the device arrives to us, our team will be able to determine the right processor and adjust your quote for you accordingly.
On Mac:
To Find out the processor on your Mac, please follow this LINK

This criteria is used to determine the generation of the chosen processor and general age of the device. Below is a guidline list of this criteria:
  • 1 year old
  • This is a criteria for Near New/ Brand new devices, Intel Core iX-7XXX or similar
  • 2 Years Old
  • Intel Core iX-5XXX and iX-6xxx processors or similar
  • 2 to 3 Years Old
  • Intel Core iX-4XXX processors or similar
  • 4 Years Old
  • Intel Core iX-3XXX processors or similar
  • 4 to 5 Years Old
  • 2nd Generation Intel Processors or similar
  • Older than 6 Years Old
  • First Generation Intel Processors or similar
Data protection is very important to us. The very first step we take after unboxing your device is to get it completely wiped using our secure and trusted methods.
Yes, the quotes we have provided are based on the laptop having working DC mains charger.
Unfortunately, we are not able to accept some devices due to their age. Please note that if your device falls under this category, we will not be able to process it. Devices that fall under this category are: Devices with no inbuilt Webcam Devices with OS of Windows Vista or earlier.